This is a unique role designed for an all-around business hire who is comfortable collaborating with the product and sales teams on improving the onboarding experience for new customers.

The ideal candidate is an empath who can easily connect with all kinds of people, and is able to break down complex customer needs into easy to understand action steps.

Our mission is to empower entrepreneurs with the right tools to unlock sustainable growth.

SMBs account for 90%+ of businesses in the world and create over two-thirds of all jobs, making them the lifeblood of the global economy. As former small eCommerce merchants, we started Shypyard because we were frustrated that SMBs can’t afford the planning solutions used by large companies. As a result, these entrepreneurs struggle to accurately forecast and plan for future growth, leading to whipsaw performance that places the business in financial jeopardy. By empowering SMBs with the right tools to grow and thrive, we hope to positively impact the world economy.

Today, we create the best forecasting and planning systems for SMB brands to monitor and understand their sales and operations, so they can save time, money and confidently make decisions to hit their financial objectives.

After encountering these problems first-hand in eCommerce, we’ve assembled a team that is bringing their experience from places like Shopify, Facebook, BCG, and Harvard to scale the solution in software. We’ve teamed up with world-class investors, advisors, and industry leaders from Shopify, BigCommerce, and SnapCommerce to build new technology that shifts the paradigm of commerce.

We recently raised our first institutional round backed by top VCs, led by Gradient Ventures, Google’s AI fund, with backing from industry leaders in eCommerce.

Ultimately, our vision is to connect the entire ecosystem of suppliers, logistics companies, distributors and merchants into commerce graph and allow them to communicate across a unified platform. Through the platform data, Shypyard can provide unprecedented insights for both merchants and suppliers on aggregate supply and demand around the world, reducing the bullwhip effect seen throughout times of uncertainty, ie: COVID. Together with our customers, we can transform the global commerce supply chain to become more transparent, trustworthy and less wasteful.

2+ years of experience working in a very analytical, problem solving role, such as consulting, investment banking or business operations

Ability to connect with a diverse range of people

Excellent organizational and written communication skills

High degree of proficiency in Excel

Scrappy, startup mentality, comfortable with ambiguity and repeated failure

Experience in an early startup a plus, but not required

Experience in a customer facing role at a B2B software company a plus, but not required

Experience with e-commerce platforms a plus, but not required

Own the end-to-end onboarding operations and outcomes of newly signed customers

Partner with the product and engineering team to continue to reduce the time to value for new customers

Help hire and onboard additional junior customer success staff as we scale